Adults  |  Infants  |  Elementary  |  Poison safety and prevention

Get To Know webPOISONCONTROL! Its future depends on you

The Bottom Line

After decades providing service by telephone only, we're expanding access to poison control guidance. Now you can get personalized and accurate poison help ONLINE with webPOISONCONTROL®. Support this innovation! Its future depends on you. 

The Full Story

Free, expert guidance for poison emergencies by telephone has been the core service provided by Poison Control for over 60 years. More than 2 million people call annually because they know that expert advice, received immediately after being exposed to something that might be harmful, can be life-saving and cost-saving.

We've made it easy for you to get guidance through our telephone hotline service. One toll-free number (800-222-1222) dialed anywhere in the US connects you to your local poison center. For those who call Poison Control first, 88% of cases are managed at home, without a trip to an ER. Now we want it to be easy for you to get help online, too, and we need your help to make that happen! The webPOISONCONTROL team made a short video with a special plea for your support!

webPOISONCONTROL is an innovative tool and app that provides online poison control guidance. If you prefer to get information electronically, if you just don’t like talking on the telephone, if you don’t want to call a hotline because you aren’t sure if your case is an emergency, or if you are too embarrassed to call, webPOISONCONTROL is for you. (But please don't be embarrassed to call. Our services are always confidential).

To use the tool, go to and click on the orange "help me with a possible poisoning button". You will be prompted to answer a few simple questions:

  • substance swallowed
  • amount
  • age of the patient
  • time since the product or substance was swallowed.

On average, it takes 2.6 minutes to receive an automated, expert, recommendation:

  • it's safe to stay home because toxicity is minimal, OR
  • go to an ER immediately, OR
  • call Poison Control for further guidance.

When it's safe to stay home, you will get a list of symptoms that might occur but are not of concern. You will also be given the specific symptoms that should trigger a call to Poison Control or an immediate visit to an ER. And just as with our telephone service, webPOISONCONTROL will even follow-up to be sure you are safe. After you get the initial recommendations, email reminders will link you to our follow-up module.

More than 171,000 people have used webPOISONCONTROL to get expert help online in a poison emergency. Users love it. As the tool becomes more comprehensive and more widely recognized as a trusted resource for poisonings, we expect it to be a game-changer.

Additional features are being developed as rapidly as funds allow and that's where your help is key. With your support, webPOISONCONTROL can reach its full potential and help hundreds of thousands of people every year.

webPOISONCONTROL will increase access to poison control guidance and simultaneously decrease our cost to provide poisoning care. It's this win-win opportunity that has us so eager to share and improve the tool. Rather innovative, right? 

If Poison Control has ever helped you – if you've been one of our pioneer webPOISONCONTROL users or if we've helped you when you called – please help us. We need your support to enhance webPOISONCONTROL so it can help even more people.

Please donate. This project was built on generous donations, alone. Its future depends on you!

For More Information

Support Us!

webPOISONCONTROL: can poison control be automated?

About Us: What is webPOISONCONTROL®?

Spread the word about our life-saving tool


Litovitz T, Benson B, Smolinske S. webPOISONCONTROL: can poison control be automated? Am J Emerg Med. 2016;34:1614-9.


Call 1-800-222-1222 or

HELP ME online

Prevention Tips

Many people like to try out the tool so they will be prepared when they need it. 

Check it out! (Please check "I'm just trying the tool. This is not a real case" when prompted). 

This Really Happened

webPOISONCONTROL users love the tool. More than 91% find the tool quick and easy to use. Many feel the tool is more convenient, even faster, than calling a hotline. A study published in August 2016 confirmed that the app is safe. 

An average of 73% of webPOISONCONTROL users are directed to stay home, 2% are directed to an ER, and 25% are directed to call Poison Control to discuss the case in more detail.